Welcome to Brownline Tours. By booking a tour with us, you agree to the following Terms & Conditions.
1. Booking Confirmation
A booking is confirmed only after Brownline Tours receives the required deposit or full payment and sends written confirmation by email or WhatsApp.
2. Payment
- A 30% non-refundable deposit is required to confirm your booking.
- The remaining balance is due 60 days before arrival.
- Bookings made within 60 days of departure require full payment.
- Prices are quoted in US Dollars (USD) unless otherwise stated.
3. Cancellation by the Guest
| Notice before arrival | Outcome |
|---|---|
| More than 60 days | Deposit is non-refundable; other eligible payments will be refunded. |
| 31–59 days | 50% of the total tour cost is non-refundable. |
| 15–30 days | 75% of the total tour cost is non-refundable. |
| 14 days or less, no-show, or early departure | No refund. |
4. Changes to Bookings
Changes requested after confirmation are subject to availability and may incur additional charges.
5. Cancellation by Brownline Tours
Brownline Tours reserves the right to cancel or modify any tour due to force majeure, weather, safety concerns, government restrictions, or other circumstances beyond our control. Guests will be offered:
- A rescheduled tour,
- A comparable alternative, or
- A refund of amounts paid directly to Brownline Tours.
Brownline Tours is not responsible for airline tickets, visa fees, insurance, or other personal expenses.
6. Passport & Visa
Guests are responsible for ensuring they have:
- A valid passport
- Required visas
- Vaccinations
- Any other travel documents required by Ghana or transit countries.
7. Travel Insurance
Comprehensive travel insurance is strongly recommended and should include:
- Medical emergencies
- Trip cancellation
- Emergency evacuation
- Personal belongings
8. Health & Fitness
Guests must inform Brownline Tours of any medical conditions or mobility limitations that may affect their participation.
9. Liability
Brownline Tours acts as an organizer and coordinator of travel services. While we work with trusted suppliers, we are not liable for losses, injuries, delays, or damages caused by third-party providers or events beyond our reasonable control.
10. Guest Conduct
Guests are expected to respect Ghanaian laws, local customs, fellow travelers, staff, and property. Brownline Tours may remove any guest whose behavior endangers others or disrupts the tour, without refund.
11. Photography
Photos and videos taken during tours may be used for marketing purposes unless you notify us in writing before the tour begins.
12. Governing Law
These Terms & Conditions are governed by the laws of the Republic of Ghana.
Booking Policy
- A 30% deposit confirms your reservation.
- Full payment is due 60 days before arrival.
- Bookings made within 60 days require full payment.
- Reservations are confirmed only after payment has been received.
- Prices may change before confirmation due to supplier costs or exchange-rate fluctuations.
- Special requests are subject to availability and cannot be guaranteed.
Cancellation & Refund Policy
Cancellation by Guests:
| Notice before tour | Refund |
|---|---|
| More than 60 days | Balance refunded (deposit retained) |
| 31–59 days | 50% refund of eligible amount |
| 15–30 days | 25% refund of eligible amount |
| 14 days or less | No refund |
Refunds, where applicable, will be processed using the original payment method. Bank charges or transaction fees may be deducted where applicable.